{"id":15,"date":"2020-05-06T20:58:45","date_gmt":"2020-05-06T20:58:45","guid":{"rendered":"http:\/\/lookouthost.com\/?p=15"},"modified":"2020-05-06T21:10:15","modified_gmt":"2020-05-06T21:10:15","slug":"how-to-setup-clientexec-support","status":"publish","type":"post","link":"https:\/\/lookouthost.com\/blog\/how-to-setup-clientexec-support\/","title":{"rendered":"How to Setup Clientexec Support?"},"content":{"rendered":"<p>Clientexec is a popular billing software for web hosting industry. However setting it up might be a little difficult for a normal user. This guide will let you enable to send email notification on your desire email whenever a user creates a ticket. <br><br>Aside from email piping rules if you are using them, you will also have to configure them to get emails sent to your support email to create support tickets from them, so if a client send an email to the support email address you get a support ticket generated from it.<\/p><p>If you need to be emailed whenever a ticket is created, when it is created directly in the application, then, please configure your ticket types (&nbsp;<strong><em>Settings &gt; Support &gt; Ticket Types<\/em><\/strong>&nbsp;) to&nbsp;<strong><em>Default Assignee<\/em><\/strong>&nbsp;to your department, and configure in your department (&nbsp;<strong><em>Settings &gt; Support &gt; Departments<\/em><\/strong>&nbsp;) to&nbsp;<strong><em>Notify<\/em><\/strong>your user.Also, review your routing rules (&nbsp;<strong><em>Settings &gt; Support &gt; Routing<\/em><\/strong>&nbsp;) and see if you have one of them configured with&nbsp;<strong><em>Source &gt; Request Source &gt; Public Section<\/em><\/strong>. If so, then go to&nbsp;<strong><em>Action &gt; Send copy to<\/em><\/strong>&nbsp;and set an email there.<\/p><figure class=\"wp-block-gallery columns-1 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"237\" src=\"http:\/\/lookouthost.com\/wp-content\/uploads\/2020\/05\/image-1024x237.png\" alt=\"\" data-id=\"17\" data-full-url=\"http:\/\/lookouthost.com\/wp-content\/uploads\/2020\/05\/image.png\" data-link=\"http:\/\/lookouthost.com\/?attachment_id=17\" class=\"wp-image-17\" srcset=\"https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1024x237.png 1024w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-600x139.png 600w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-300x69.png 300w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-768x178.png 768w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1536x356.png 1536w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image.png 1826w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"blocks-gallery-item__caption\">Email Routing Request Source<\/figcaption><\/figure><\/li><\/ul><\/figure><figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1831\" height=\"545\" src=\"https:\/\/i0.wp.com\/lookouthost.com\/wp-content\/uploads\/2020\/05\/image-1.png?fit=1024%2C305\" alt=\"\" class=\"wp-image-16\" srcset=\"https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1.png 1831w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1-600x179.png 600w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1-300x89.png 300w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1-1024x305.png 1024w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1-768x229.png 768w, https:\/\/lookouthost.com\/blog\/wp-content\/uploads\/2020\/05\/image-1-1536x457.png 1536w\" sizes=\"auto, (max-width: 1831px) 100vw, 1831px\" \/><figcaption><em>Email Routing Action<\/em><\/figcaption><\/figure>","protected":false},"excerpt":{"rendered":"<p>Clientexec is a popular billing software for web hosting industry. However setting it up might be a little difficult for a normal user. This guide will let you enable to send email notification on your desire email whenever a user creates a ticket. Aside from email piping rules if you are using them, you will also have to configure them to get emails sent to your support email to create support tickets from them, so if a client send an email to the support email address you get a support ticket generated from it. If you need to be emailed&hellip; <\/p>\n","protected":false},"author":1,"featured_media":22,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,1],"tags":[],"class_list":["post-15","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/posts\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":0,"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/posts\/15\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/media\/22"}],"wp:attachment":[{"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/media?parent=15"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/categories?post=15"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lookouthost.com\/blog\/wp-json\/wp\/v2\/tags?post=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}